Borax is a naturally occurring ingredient with preservative qualities that, when used in low doses as needed, is much less harsh and chemically produced than its preservative alternatives that you’ll often find in many other products, so you’ll find it in some of our products. Many other preservatives are chemically produced, sometimes known carcinogens, and often very harsh. You’ve probably seen ingredients like parabens, EDTA, and the like in some other products, and we just don’t want to do that to you!
While we would love to chat (and could) for hours about the intricacies of hair product philosophy, we actually developed a super cool, fun, and easy product quiz that will figure out the perfect product for you in under 2 minutes! Check out the quiz here! Of course, if you have any questions outside of the quiz, feel free to give us a holler at email@example.com
Just scent! The Original Pomade and High Noon Pomade share the same, great formula, but differ slightly in how they smell. The Original has our signature Apple-Jack, Orange Peel, and Eucalyptus scent, while the High Noon features our take on the classic barber shop scent - think fresh, clean, and nostalgic cologne
Never have, never will! Ace High is a 100% cruelty-free company, down to every ingredient we use. We love all of earth’s creatures and pride ourselves on only testing our products on ourselves and making sure they perform and are safe before sharing them with the world
Always store our products in a cool, dry place, away from humidity and large temperature swings. Always close the product tightly again after each use, and we recommend scooping only with clean hands to avoid introducing any bacteria into the products. This will help aid in the performance and getting the most shelf life out of the product.
- We do, but in order to be eligible for returns, products need to meet at least one of the following criteria:
- Unopened and unused hair products
- Unworn apparel
- Unused merchandise products
Check out our full return policy here: Returns
- We ship most orders same-day when placed on business-days (M-F) and from there, depending on the carrier, and your proximity to Michigan, most products arrive in 1-4 business days
We love shipping with the Post Office, but their systems are admittedly a bit slow. We ship the same day for most orders, or next-day for orders placed after business hours. You can rest assured that your order has shipped, even if the tracking has not updated. If there are troubles with deliveries on the other hand, please reach out and we’d be happy to help!
Yes! Our original pomade was our flagship product, that we created with the goal of making something that had high hold but was easy to apply. We found that a very creamy, lotion-like consistency made it much easier to apply evenly to the hair, which is important for achieving a great style and is often not the case with higher hold products. This was very difficult to achieve with a high hold product, which is why you don’t often find it to be the case but we were thrilled to have cracked the code! So yes, it should be very creamy, almost lotion-like, and may even shift in the package during transit because of this, but we assure you it will resettle and work great!
Being natural products made in small batches, you may find a small tolerance range in the consistency of each product. We’re quite exacting in our precise processes, so it should be pretty minimal, however there can be some fluctuation in consistency from batch to batch with using natural raw ingredients that themselves may vary every so slightly by nature. These physical differences should not change the actual performance of the product at all!
The clock mostly starts once you open the jar or bottle! We generally suggest that you also use our products before the one year mark. If you ever notice any change in the product, we always suggest getting a fresh one. One downside to our more natural focused products, is the shelf life just isn’t quite as long as some other, less natural products, however a year should be a good benchmark, with 6 months being an even better target for best performance